Handoff queue
What a human agent sees when the assistant hands a caller over. Emergencies are listed first. This queue is a mock; no one is paged.
| When (UTC) | Priority | Reason | Driver | Verified customer | Caller asked | What was tried |
|---|---|---|---|---|---|---|
| 2026-10-20T19:39:35+00:00 | emergency | safety:sparks_smoke_fire | safety | not verified | My furnace won't turn on. No gas or burning smell, no smoke or sparks. Can someone come out? | safety script played |
| 2026-10-20T19:38:08+00:00 | emergency | safety:gas | safety | not verified | Also I smell gas in the kitchen, kind of faint | safety script played |
| 2026-10-19T11:42:45+00:00 | emergency | safety:carbon_monoxide | safety | not verified | my carbon monoxide detector is going off | safety script played |
| 2026-10-20T19:37:09+00:00 | normal | no_reliable_answer | hvac_repair_booking | MHC-10001 | Account MHC-10001, last name Foster. Book me an AC repair. | Caller verified as account MHC-10001 (last name Foster, profile city Round Rock, standard membership). Wants to book an AC repair. Knowledge base could not confirm AC repair service availability or service area coverage for Round Rock (service area lists Austin 787xx only), so I did not book. Account already has upcoming hvac_repair appointment ref 159 on 2026-10-22, 8am to 12pm, for "AC blowing warm air." |